Safety & Compliance

Black Chimney LLC is committed to providing safe, responsible, and professional transportation. The following policies explain our standards for driver conduct, intoxicating substances, wheelchair-accessible transportation, passenger safety, customer complaints, and company contact information.

Zero-Tolerance Policy for Intoxicating Substance

Black Chimney LLC maintains a strict zero-tolerance policy regarding the use of alcohol, illegal drugs, marijuana, controlled substances without a valid prescription, or any other intoxicating or impairing substance by a driver while providing transportation services.

Drivers are prohibited from operating a company or affiliated vehicle while impaired by alcohol, drugs, medication, or any substance that may affect their ability to drive safely.

Any passenger who suspects that a driver is impaired should end the ride when it is safe to do so and immediately report the incident to Black Chimney LLC. The company will promptly investigate the report and may suspend the driver from service while the matter is reviewed.

Report a suspected violation:

Black Chimney LLC
Phone: 682-777-1002
Email: info@blackchimney.com

For an emergency or immediate danger, call 911.

Wheelchair-Accessible Transportation

Wheelchair-accessible vehicles are available upon request. Customers should request an accessible vehicle when making a reservation so Black Chimney LLC can arrange appropriate transportation.

Black Chimney LLC will provide or arrange wheelchair-accessible transportation without unreasonable delay. Customers will not be charged a higher fare solely because wheelchair-accessible transportation is requested.

Whenever possible, please submit accessibility requests at least 24 hours before the requested pickup time. Advance notice helps us arrange the appropriate vehicle but is not required to request accessible transportation.

Passenger Safety

Passengers must use available seat belts during transportation. Children must be secured in a legally appropriate child safety seat supplied by the customer unless a child seat has been arranged in advance.

Smoking, vaping, illegal drug use, threatening behavior, and intentional vehicle damage are prohibited. Black Chimney LLC may refuse or discontinue service when passenger or driver safety is at risk.

Customer Complaints

Black Chimney LLC values customer feedback and takes service and safety concerns seriously.

To submit a complaint directly to our company, please provide your name, contact information, trip date and time, pickup location, driver or vehicle information if available, and a description of the concern.

Contact Black Chimney LLC:

Phone: 682-777-1002
Email: info@blackchimney.com

Report a Complaint to the City of Dallas

Customers may also report transportation-for-hire complaints to the City of Dallas.

Call 3-1-1 from within Dallas or 214-670-3111 from any other location.

When submitting a complaint, provide the company name, driver or vehicle information, trip date, time, location, and a description of the incident when available.